Vadodara — Full-time
Key Responsibilities
Team Leadership & Development
• Lead, coach, and mentor a team of dispatchers to achieve daily, weekly, and monthly performance targets.
• Instill a culture of urgency, accountability, and continuous improvement in a high-volume environment.
• Conduct performance reviews and implement training programs to enhance team skills in negotiation, communication, and operational execution.
Operational Oversight
• Ensure all loads are covered promptly with vetted carriers while protecting company margins.
• Oversee dispatch instructions, pickup/delivery scheduling, and compliance with carrier vetting standards (authority, insurance, safety ratings).
• Monitor team adherence to “check call” protocols and tracking software to provide real-time visibility to customers and sales teams.
• Resolve escalated issues such as breakdowns, weather delays, detention claims, and service failures with a solution-oriented approach.
Strategic Execution
• Develop and implement dispatch workflows that reduce cost per mile and improve on-time delivery metrics.
• Maintain market intelligence on capacity trends, hot/cold lanes, and rate fluctuations to guide dispatch strategy.
• Collaborate with the team to align dispatch execution with broader revenue and margin goals.
• Partner with Finance to monitor detention, accessorials, and claims impact on profitability.
Compliance & Risk Management
• Ensure dispatch operations comply with FMCSA regulations and company safety standards.
• Proactively identify and mitigate risks related to carrier performance, insurance, and liability.
• Track KPIs such as on-time pickup/delivery, carrier compliance rate, detention resolution time, and team productivity.
Required Skills & Qualifications
• Experience: Relevant experience in logistics, freight brokerage, or dispatch operations, with at least 3 years in a managerial role.
• Leadership: Proven ability to manage and motivate high-volume dispatch teams in a fast-paced environment.
• Communication: Strong interpersonal skills with elite phone etiquette and the ability to build rapport quickly with carriers and drivers.
• Tech-Savvy: Proficiency with TMS platforms, load boards, and tracking software.
• Problem-Solving: Calm, decisive, and solution-oriented mindset when handling operational challenges.
• Business Acumen: Strong understanding of margin discipline, carrier negotiations, and operational scaling.