Role Overview
Siox Global is looking for an experienced Sales & Operations Manager – Hospitality for Rank Me Now, a hospitality technology company focused on revenue and reputation management. The ideal candidate will have a strong hotel operations, sales, revenue management, or hospitality technology background and will be responsible for leading the sales team, overseeing client operations, driving revenue growth, protecting margins, and ensuring high-quality client delivery
Responsibilities
Sales Leadership
- Lead, coach, and manage the Sales Team to achieve monthly and quarterly targets.
- Monitor pipeline, outreach, meetings, demos, proposals, conversions, and revenue.
- Conduct regular sales reviews and identify conversion gaps.
- Support key client demos, negotiations, and strategic opportunities.
- Develop sales scripts, objection-handling frameworks, and proposal processes.
Operations & Client Management
- Oversee the complete post-sale client journey, including onboarding, service delivery, renewals, and expansion.
- Ensure smooth coordination between Sales, Client Success, Revenue, and Reputation Management teams.
- Monitor service quality, response times, reporting, and issue resolution.
- Identify at-risk, delayed, or under-engaged accounts and take corrective action.
Client Escalations & Business Growth
- Act as the senior escalation point for key and high-value clients.
- Build strong relationships with hotel owners, GM's, and decision-makers.
- Lead renewal, up selling, cross-selling, and multi-property expansion opportunities.
- Conduct strategic account reviews and identify growth opportunities.
Profitability & Process Improvement
- Monitor delivery costs, team productivity, workload, and profitability.
- Identify scope creep, inefficient processes, and low-margin accounts.
- Develop and implement SOPs, dashboards, trackers, and workflow improvements.
- Identify opportunities for automation, delegation, and process standardisation.
- Support leadership with inputs on pricing, packages, staffing, and commercial strategy.
Language Requirements
- Excellent verbal and written communication skills in English.
- Ability to communicate complex analytical findings to both technical and non-technical stakeholders.
Skills & Experience
- 5+ years of relevant hospitality experience, including at least 2 years in a management role.
- Experience as a Hotel Operations Manager, General Manager, AGM, Cluster Operations Manager, Revenue & Operations Manager, Hotel Sales Manager/Director, or Hospitality Technology/Client Success Manager.
- Strong understanding of hotel revenue management, occupancy, ADR, RevPAR, demand patterns, and rate strategy.
- Knowledge of OTA distribution, rate parity, channel management, and competitor pricing.
- Understanding of online reputation management, hotel reviews, reputation scores, and guest complaints.
- Experience managing and developing a sales or client-facing team.
- Strong understanding of P&L, margins, cost-to-serve, and capacity planning.
- Excellent English communication and client-handling skills.
- Strong analytical, leadership, negotiation, and problem-solving skills.
- Comfortable working with CRM systems, Excel/Google Sheets, dashboards, and reporting tools.
Disclaimer
This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs.
About the Company
SIOX Global is a global provider of technology solutions and business process services. The company delivers innovative solutions across multiple industries and is committed to helping clients improve operational efficiency through technology, analytics, and digital transformation. Employees benefit from a collaborative work environment that encourages innovation, continuous learning, and professional growth.
